+51 984 010 700 info@peruamazontrips.com

BOOKING TERMS AND CONDITIONS

GENERAL

Please read the terms and conditions after selecting a program because your booking is subject to the terms indicated below. Payment for any PERÚ AMAZON TRIPS program or tour constitutes acceptance of all conditions in the Booking Terms & Conditions set forth herein, and is binding on all trips.

  • The program can change according to the weather and river conditions as well as to the wishes of the group.
  • PERÚ AMAZON TRIPS cannot be held responsible for any loss or damage of the personal belongings of the client or any consequences due to the loss or damage.
  • We cannot take the responsibility for any sickness or accident that may occur. If you become sick or an accident occurs the responsibility and any associated costs lie with the client.                                                         
  • The client is responsible for the equipment lent to him, the total cost of damage or loss will need to be compensated for on return to Cusco.                                                                                                                              
  • The client declares that he is physically and mentally fit. PERÚ AMAZON TRIPS cannot be held responsible for the consequences if this is not the case.                                                                                    
  • Please keep in mind that you are scheduling a rainforest trip. Please be advised that we cannot provide the same level of comfort as a city hotel (internet, hot water, electricity).

 

PROCEDURES FOR MAKING RESERVATIONS (DEPOSIT)

Before making any payment, please contact us! At the time of booking, a 50% payment per person for the chosen package is required. In the event that the client cancels, the deposit is non-refundable. By doing so, you are entering into an agreement with PERÚ AMAZON TRIPS. The booking is then accepted and confirmed. Please note that travel arrangements are not guaranteed until PERÚ AMAZON TRIPS confirms them in writing.
This 50% pre-payment can be made using WESTERN UNION, PAYPAL, or online payments. The transfer will be done in the name of PERÚ AMAZON TRIPS employees.

PERÚ AMAZON TRIPS will not pay any bank taxes or transfer fees; however, the client is responsible for all transfer fees.

PAYMENT OF THE BALANCE DUE

  • The cost of the program is in US dollars. Your full balance must be paid at our office at least 24 hours before to your tour. We accept cash (Peruvian soles or US dollars) and Visa at this time (they charge you 8 percent commission).
  • The pricing of the program per participant is agreed upon at the time of booking confirmation and will not change.

CANCELLATION ON YOUR PART

In the event of a client cancellation, PERÚ AMAZON TRIPS should be notified in writing. It is important to know that the deposit is not refundable. Please specify the reason for cancellation, as your insurance policy may cover you.
If the cancellation notice is received more than 15 days before the departure date, the client will forfeit the 50% payment. Only if 100% of the tour fee is paid in advance will 50% of the tour price be reimbursed 15 to 7 days before departure. No money will be refunded less than 48 hours before departure, even if only a portion of the tour is canceled.

CANCELLATION / MODIFICATIONS BY US

Technical issues, weather conditions, strikes, rioting, and political policies are all factors beyond our control.
In such situations, PERÚ AMAZON TRIPS will offer alternatives to running the program, such as equivalent travel arrangements, but will not issue a refund. We have the right to make changes to the scheduled itinerary if necessary. We will make every attempt to present you with the program arrangements that you have requested, but adjustments may occur.

If they are important, we will notify you as soon as possible before your departure date. We will once again provide comparable alternatives. Any additional costs incurred will be the responsibility of the client. Please keep in mind that PERÚ AMAZON TRIPS will not be responsible for any additional charges incurred by the customer in preparation for the tour, such as foreign tickets and taxes, visa costs, and vaccines, among other things.

Cancellations caused by PERÚ AMAZON TRIPS: your payment will be refunded in full.

ACCEPTANCE OF CHANCES (RISK)

Some PERÚ AMAZON TRIPS itineraries are meant to expose participants to the genuine character of the environment they are visiting. As a result, they carry a level of personal risk that could lead to physical or emotional harm, paralysis, death, or damage to the client, his or her property, or third parties. The client recognizes that such dangers cannot be eliminated without harming the activity’s important aspects, and thus accepts them as part of the tour.

The client acknowledges that he or she is aware of his or her physical and health status, and that in light of this, he or she chooses to take the risks listed above. The client absolves PERÚ AMAZON TRIPS of any and all liability in the event of an accident or harm.

TOURING WITH AUTHORITY

On all matters likely to jeopardize the tour group’s safety and well-being, the company’s guide or representative’s decision will be final. At all times, you must adhere to the guide’s recommendations.

The client must adhere to all Peruvian laws and drug restrictions at all times. If the client does not comply with the foregoing, or if the client interferes with the group’s well-being, the guide or company representative has the authority to compel the client to leave the trip without a refund.

DOCUMENTS FOR TRAVEL

A valid passport must be carried by the customer. The original or at least a copy of the document must be carried on the tour.

INSURANCE FOR TRAVEL 

We strongly urge you to purchase travel insurance that includes coverage for accidents, medical expenditures, and emergency repatriation, as well as rescue and air ambulance. It’s also a good idea to have it cover cancellations and luggage loss.

SERVICES PROVIDED BY OTHER PARTIES

Part of the services included in a program are operated directly by PERÚ AMAZON TRIPS, but the company also makes arrangements with airlines, hotels, and other third parties to supply you with the travel services you purchase. We take all reasonable steps to ensure that service providers adhere to our high quality standards. These partners, on the other hand, are independent vendors over whom we have no direct influence.

As a result, PERÚ AMAZON TRIPS cannot be held liable for any losses, damages, difficulties, or delays.

COMPLAINTS AND CLAIMS

If a customer has a problem about the company, the customer must notify the guide while on the trip so that the guide can try to resolve the issue. Any other complaints must be sent in writing to the company within seven days after the tour’s conclusion.

All claims or disputes will be heard solely in Cusco, Peru, whose courts will have exclusive jurisdiction under Peruvian law.

Damage claims against PERÚ AMAZON TRIPS are limited to the cost of the item in question. Any and all liability is restricted to the entire cost of the tour. In all situations, the firm expressly disclaims any and all liability for indirect, incidental, or consequential loss or expenditure, including profit loss.

Thank you for putting your faith in us, and have a wonderful trip!

 

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